Marketing is a crucial aspect behind driving sales to all revenue-producing outlets.
Marketing Strategy
Let us guide you through the marketing strategy-development process, identify strategic campaign scenarios, deliver messages, track and analyze the results, and optimize effectiveness with a campaign that supports group & leisure business goals with targeted solutions.
- Marketing Plans
- Special Promotions
- Research Surveys
- Reporting & Analytics
- Competitor Reporting
Advertising
- Graphic Design
- Media Buying
- Print Advertising
- Direct Mail
- Photo & Video Shoot
Collateral Development
- Brochure Development
- Catalogues
- Menu Design
- Website design
Public Relations
- Copywriting
- Press Releases
- Media Relations
- Blogs
- Newsletters
Partnership Development
In today’s environment, thinking outside the box and leveraging resources has the potential to make a huge difference in reaching financial goals and expectations for a hotel sales team. We can research and develop both simple and complex mutually beneficial partnership programs with other local and regional businesses that can drive incremental revenue while strengthening your brand image and business community relationships.
- Partnership research & development
- Partnership negotiating and contracting
- Reporting and success tracking and analysis
Contact Center Operations
Looking to add or enhance your call center service and operations?
- Full business review to determine and express true value, cost, and performance, while highlighting improvement opportunities
- Analysis and decision support on multi-property consolidation, insourcing vs. outsourcing, and other related approaches
- Technology implementation, ranging from ACD/PBX and add-on features to workforce management, voice response, quality management applications, and more
- Implementation and guidance on transition to digital communications, including live chat and SMS
- Operational improvements to include refined service metrics and targets, agent and supervisory behaviors and tools, call routing tactics, training methods, and full quality and performance program implementation